The office and warehouse will be closed on Christmas (12/25) and New Years (1/1). The warehouse will be unable to receive deliveries on these dates!

Frequently Asked Questions

  1. How long will it take for my shipment to arrive in Hawaii?
    It depends on when your order arrives at the H2O Logistics Warehouse. Shipments are dispatched to Hawaii on Fridays. If your shipment is traveling to Oahu, it will arrive in 10 days after Friday's sailing. If your shipment is traveling to the outer islands it will arrive in 14 days after Friday's sailing. 

  2. How will I know my order is ready for pick up? 
    You will receive an email notification that your order is ready for pick up. 

  3. How long do I have to pick up my order? 
    You have 7 days after email notification to pick up your order. After 7 days, there will be a $10/day stocking fee. This will be charged at the store at time of pickup. 

  4. What do I need to pick up my order? 
    Please bring photo identification. You will not be able to pick up your order without identification. 

  5. Can someone else pick up my order? 
    Please email housemartshipping@hmstores.com with your order number and include the name of the person who will be picking up your order. Please let them know that they must have photo identification to pick up order. 

  6. What if I borrow a tote and do not return it? 
    If a tote is not returned, you will be charged $20 for tote replacement. 

  7. Can I expedite shipping time? 
    No, shipping time cannot be expedited.

  8. What if I do not like the furniture that I ordered? 
    HouseMart Shipping does not offer shipping back to the mainland. The customer is responsible for returning their purchase. Please place your order carefully after considering this.
     
  9. Can shipping charge be refunded? 
    No, shipping cost is non-refundable.

  10. How can I get in contact with HouseMart Shipping? 
    Email: HouseMartShipping@hmstores.com
     Phone: (808)762-0399

  11. Do you have home delivery options? 
    Sorry, we do not have home delivery options at this time 

  12. Do you offer insurance?
    Yes, please visit the Marine Insurance tab. Marine Insurance is $1.00 for $100.00 value (with a $10.00 minimum) and must be purchased prior to sailing. Please see restrictions. Please email housemartshipping@hmstores.com or call (808)-762-0399 for us to add this insurance on your order prior to sailing date or notate on the "Contact Us" form that you would like to add on additional insurance. 
  13. My item was damaged, how do I file an insurance claim? 
    Please inspect shipment at store when picking up or immediately upon returning home. HouseMart Shipping must be notified within 48 hours of pickup of damages. Please take photos and keep all packing materials. Send photos to housemartshipping@hmstores.com. Please see "Insurance Claim" information on our website to learn more. 

  14. What if my package has hazmat material? 
    Please email housemartshipping@hmstores.com or call (808)-762-0399 for us to assist you. Hazmat material must be handled in a certain way and there is often an additional hazmat fee.

  15. Are there prohibited items that I am not able to ship?
  • Explosives
  • Ammunition
  • Guns
  • Nuclear materials/items
  • Live stock (any liviving animal)
  • Produce (anything that needs to be temperature controlled)
  • Plants that are restricted to the state of Hawaii